Payment Policy

A 100% deposit of the total room cost including taxes is required to secure your reservation within 42 days of arrival. Before this 42 day, period cancellation is free of charge. Once the booking has been processed, you will receive a reservation confirmation email that outlines a summary of your booking.

Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.

Alternatively, you may pay your balance via bank wire transfer prior to your arrival. Please contact us at +297 593 37 09 or booking@mailtoparadise.com  if you would like us to send you our bank account details and wire transfer instructions. Payments must be received no less than 42 days prior to your arrival date. All costs of the wire transfer are for the account of the Booker. Please ensure you confirm your payment with us via email.


Aruba Boutique Apartments is managed and operated by O.L.S. Hotel Aruba N.V. The credit card transactions will appear on your credit card statement under Aruba Boutique Hotel.


Cancelation Policy

  • Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

  • Cancellations made more than 42 days before the check-in date will receive a 100% refund of the deposit paid.

  • Cancellations made within 42 days before the check-in date will be charged 100% of the total booking. This means canceling a booking, not arriving for a booked stay or denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.

  • We do not issue refunds or credits for flight cancellations, due to any circumstances. For this reason, we highly recommend that guests purchase travel insurance in order to protect yourself from these unforeseen events.

  • Any changes to your reservation must be received no less than 42 days prior to your original arrival date via email, and changes are subject to availability. If there is no availability, a credit will be issued. There are no refunds or credits issued for reservation changes within 42 days of the arrival date.

  • There are no refunds or credits issued for early checkouts.

  • There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. We highly recommend guests buy travel insurance in order to protect yourself from these unforeseen events.

  • Aruba Boutique Apartments is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane


Aruba Boutique Apartments and its employees shall not be liable for any damages caused mentally or physically as a result of, or in connection with:

Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler’s responsibility.

  • Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.

  • Absence of travel documents, visas, passports, health certificates where required. Aruba Boutique Apartments is not responsible for the advisement of travel and entry requirements.

  • Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked.

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