Frequently Asked Questions
 
What sorts of airport transportation are available?
We highly recommend renting a car for your stay on Aruba. Aruba Boutique Apartments is a short 5 miles/ 8km’s drive from the airport. Click here for detailed directions.
 
Another convenient option is taking a taxi. There is a designated area directly outside of the airport for taxies. The rate of a taxi is approximately $30 USD, and there is a surcharge of $3 USD for trips after midnight, on Sundays and Holidays. The taxi ride is approximately 5 miles/8 km’s drive.
 
Do I need to rent a car? 
Renting a car is highly recommended as it will give you the freedom explore the island discovering all of the beautiful beaches and the hidden gems which you might otherwise miss. Feel free to reach out to us so that we can assist you in organizing the rental car.
 
Why do I need to provide my flight number & estimated time of arrival?
Aruba Boutique Apartments offers a personal check-in. As a result, the check-in time must be arranged in advance of your arrival in order to ensure that a representative is present.  In addition,  having the flight information allows anticipating on a later arrival time due to any flight delays.
 
Check-in
From 3 PM on the day of arrival. When rooms are available, we will be happy to register you earlier.
 
Check-out
By 10 am,  please note that late check-outs are subject to availability.  Please reach out to us beforehand so that we can check availability.  Should a late check-out not be feasible it´s possible to store your luggage in a designated area until your departure. Please remember to make arrangements beforehand.
 
Late Checkouts
·         Past 10 AM: Extend to 1 pm departure as a courtesy based on availability.
·         Past 1 PM: $50 for late checkouts until 4 PM. Note, late departures are subject to availability.
·         Past 4 PM: at a cost of a full night stay, with departure the following morning at 10 AM
 
What are the different types of apartments offered?
We have 8 apartments, 4 apartments with one queen size bed(160 cm x 200cm). 4 apartments with one king size bed (180 cm x 200cm) or  2 single beds (90cm x 200cm). We cannot guarantee that you will have a queen/king size bed for your stay but please feel free to include your request when booking. Please note that we have a limited number of apartments with 2 single beds (90cm x 200cm).
 
Where can I find the best rates?
We strive to offer the best rates on our website. Should this not be the case please contact us directly. The rates are per apartment, per night and exclude sales tax and $3USD per night tourist tax. Our rates are charged per apartment. As a result, this doesn't affect the room rate.  Please note the maximum capacity is two adults per apartment.  All bookings are paid in advance.  Payment for a booking within 42 days of arrival is processed within 24 hours of the booking being made.
 
Concierge Service
We are more than happy to assist you with information and reservations for activities, car rentals, restaurants etc. Please feel free to email or call us with your questions/requests. Or reach out to us after arriving so that we can help to make your trip unforgettable.
 
Is there FREE WI-FI internet access on the property?
FREE High-Speed WIFI is available throughout the property to our guests. The password is available upon arrival.
 
Is parking free?
Private gated parking is available on the property free of charge to all guests. Please note that users of the car park do so at their own risk. Aruba Boutique Apartments does not accept any responsibility for any damage, accident or loss/stolen/damaged items.
 
How many guests can stay in an apartment?
·         All apartments sleep a maximum of 2 guests.
·         Rates are based on double occupancy for all apartments.
·         Aruba Boutique Apartments is an adults only (+18) property.
·         Rates are subject to change without prior notice.  
 
Are non-guests allowed to visit and swim in the pool at Aruba Boutique Apartments?
Access to the property is limited to guests only. This In order to ensure that all guests can enjoy their stay. Please note that this also means that the use of the pool is also restricted to guests.
 
What is the smoking policy?
In order to ensure the comfort of all guests, there is a strict non- smoking policy in the apartments. Feel free to smoke in the designated areas on the private patio/terrace outside of each apartment. Evidence that smoking has taken place in an apartment will result in a $250 cleaning fee charge.
 
Would you recommend travel Insurance?
Yes, we highly recommend that all guests investigate buying travel insurance in order to protect yourself from unforeseen travel misfortunes which may lead to last-minute cancellations, no-shows, etc. Please keep in mind that Aruba Boutique Apartments has a strict policy concerning last-minute cancellations. We appreciate your understanding on this matter as we are a small privately owned business.
Please carefully read our cancellation policy  here.
 
What happens if something gets damaged in the apartment during my stay?
Just like you, we like things looking good. Therefore we will charge your credit or debit card for any damage done to your apartment during your stay or for any items that are missing when you leave.
 
What is the telephone number of a taxi service?
TAS +297 587 5900
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